Privacy Policy berjaya888 – We Protect Your Data Like We Protect Ourselves

1 Types of Information We Collect

Berjaya888 collects several categories of information when you register and use our platform. This collection is done directly from you or automatically during your use of the service.

Information you provide directly:

• Full name as per identity card or passport.
• Active mobile number and email address.
• Date of birth for age verification.
• Bank account details for deposit and withdrawal purposes.
• Identity verification documents (MyKad, passport) during the KYC process.
• Residential address details where required for compliance purposes.

Information collected automatically:

• IP address and device information (type, model, operating system).
• Access log data – login times, pages visited, session duration.
• Game performance data and betting history for support purposes.
• Cookie and website tracking technology information.

2 How We Use Your Information

The information we collect is used solely for the following purposes:

Berjaya888 does not use your personal data for third-party advertising or commercial analytics beyond our own platform's operational needs.

3 Sharing Information With Third Parties

Berjaya888 takes a highly restricted approach to sharing user data. We only share information under the following circumstances:

• Payment service provider: Required transaction details are sent to payment processors (such as FPX, DuitNow) for financial settlement purposes only.
• Game providers: Account names and user IDs are shared with integrated game providers to enable gameplay – no financial information or identity documents are shared.
• Legal authority: berjaya888 will disclose required information when mandated by a court order, legal investigation, or directive from a lawful authority.
• Professional advisors: Audit firms, legal consultants, or security consultants subject to strict confidentiality agreements.

4 Data Security Measures

Berjaya888 continuously invests in security infrastructure to ensure user data is always protected. Our implemented security measures include:

• Data encryption in transit: All communication between your browser or app and berjaya888 servers is encrypted using TLS 1.3 with a 256-bit SSL certificate.
• Data encryption at rest: Sensitive information such as bank account numbers and identity documents is stored in AES-256 encrypted format.
• Strict access control: Only authorised staff with legitimate operational needs are permitted to access user data, and every access is logged for audit purposes.
• Continuous monitoring: A threat detection system operates 24/7 to identify and respond to any unauthorised access attempts.
• Regular security testing: Security audits and penetration testing are conducted regularly by independent security experts.

5 Cookies, Analytics & Tracking Technologies

Berjaya888 uses cookies and similar tracking technologies to enhance the user experience on our platform. These cookies do not collect personally identifiable information directly.

Types of cookies we use:

• Session cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
• Preference cookies: Saving your preferred language and interface settings for a more personalised experience.
• Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform and make improvements.
• Security cookies: Helping detect and prevent suspicious activity such as unauthorised login attempts.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the berjaya888 platform.

6 KYC & Identity Verification Process

The KYC (Know Your Customer) process is a mandatory compliance requirement that berjaya888 must implement as an online financial platform. It is designed to protect all users from identity fraud and money laundering.

During the KYC process, berjaya888 may request:

• Front and back copy of a valid MyKad or passport.
• Selfie holding your identity document (liveness check).
• Recent bank statement for bank account verification for withdrawals.
• Proof of source of funds for transactions exceeding certain limits.

All KYC documents shared with berjaya888 are stored in an encrypted environment and accessible only by authorised compliance staff. These documents are not shared with any external parties except as required by law.

7 User Rights Regarding Personal Data

As a berjaya888 user, you have the following rights regarding your personal data, subject to applicable legal requirements:

• Right of Access: You may request a copy of the personal data we hold in relation to your account.
• Right to Rectification: If any information we hold is inaccurate, you have the right to request a correction.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: You may request that we restrict the processing of your data under certain circumstances.
• Right to Object: You may object to the processing of your data for certain purposes based on legitimate interests.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the berjaya888 support team via live chat. Requests will be processed within 30 business days.

8 Data Retention & Deletion Period

Berjaya888 retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with legal requirements. The following are our retention period guidelines:

• Active account data: Retained for as long as your account is active on the berjaya888 platform.
• Data after account closure: Basic account information is retained for 2 years for dispute resolution and audit purposes.
• Financial transaction records: Retained for 7 years in accordance with Malaysia's financial legal requirements.
• KYC Documents: Retained for 7 years after account closure in accordance with anti-money laundering requirements.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.

Once the retention period expires, data will be securely destroyed using methods that ensure no possibility of recovery.

9 Privacy Policy Amendments

Berjaya888 reserves the right to update or amend this Privacy Policy from time to time in response to changes in data protection laws, industry practices, or our platform's operations.

When significant amendments are made:

• The updated version will be published on this page with a new effective date.
• Active users will be notified via in-platform notifications or email if changes involve a significant impact on how their data is processed.
• Continued use of the platform after the effective date of any amendment is considered acceptance of the updated policy.

We encourage you to review this page regularly, at least every three months, to stay informed on how berjaya888 handles your personal data.

10 How to Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data at berjaya888, our privacy team is here to help.

You can reach us via:

• Live Chat: The fastest method – 24/7 live chat available within the berjaya888 platform.
• Email: [email protected] (response within 1–3 business days).

Please include "Data Privacy Request" in your message subject line to ensure it is routed directly to the responsible team.